Published a chapter titled Customer Relationship Management Concepts, Components and Recent Trends in the Book Emerging Trends in Finance, Marketing and Human Resource Management, ; Name of the Publisher: Academic ProvinceYear of Publication:2021; ISBN Number: 978-81-948555-2-1
M.Phil., Marketing Domain, Alagappa University - 2004
M.Com., All Saints College, Thiruvananthapuram,Kerala University - 2002
B.Com., Mar Ivanios College,Thiruvananthapuram, Kerala University - 2000